Kia and Volvo top for reliability as BMW hits rock bottom

Kia and Volvo top for reliability as BMW hits rock bottom
Kia and Volvo top for reliability as BMW hits rock bottom

Kia and Volvo have been named as the UK’s most dependable car brands in the latest JD Power Dependability survey.

The two brands topped the table, with Skoda, Suzuki and Hyundai rounding out the top five most reliable brands.

Volvo was the only premium manufacturer to make it into the top ten, with rivals Audi and BMW propping up the bottom of the table.

The dependability study questioned more than 12,000 owners of new vehicles registered from February 2014 to April 2016.

It assessed cars for problems across eight categories: vehicle exterior; driving experience; features/controls/displays; audio/communication/entertainment/navigation; seats; heating, ventilation and air conditioning; vehicle interior; and engine and transmission. Overall dependability was determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

With an industry average of 131 PP100, Kia and Volvo were well ahead of the game on 83 each. Audi’s score of 187 and BMW’s 198 saw them fall below mainstream brands such as Dacia, Citroen and Fiat.

Volvo V40
The Volvo V40 was rated best compact car

Volvo, Peugeot, Jaguar, Vauxhall and Skoda also took honours in the segment-specific studies. The Peugeot 108 was rated best city car; the Skoda Fabia best small car; the V40 best compact; Jaguar XF best luxury and Vauxhall’s Meriva and Insignia were best small MPV and mid-sized car respectively.

The study found that the most problems fell into the exterior category, with 20.6 issues for every 100 vehicles. The advancement of technology has also brought problems for owners of new cars with infotainment connectivity and voice command problems among the six most common problems.

It also found dissatisfaction with fuel economy, despite half of owners saying the claimed economy was their major reason for choosing a particular model.

Owners of premium models showed more brand loyalty, with 48 per cent saying they would stick with a particular manufacturer even if they experienced problems compared with just 40 per cent of mainstream brands.

“Minor issues like foggy windows, noisy brakes or navigation systems that are difficult to use can be very frustrating for owners and can negatively affect brand loyalty,” said Mark Lendrich, head of research at J.D. Power Europe.
“These design problems aren’t easy to fix at a service appointment and, if the owner has to live with these problems for the duration of time they have the vehicle, they’re less likely to purchase the same brand in the future.”

JD Power Dependability Study top ten

Brand

Problems per 100 vehicles

Kia

83

Volvo

83

Skoda

89

Suzuki

92

Hyundai

97

Toyota

105

Vauxhall

108

Peugeot

110

SEAT

113

Mazda

117

JD Power Dependability Study bottom ten

Brand

Problems per 100 vehicles

Ford

136

Honda

136

Renault

138

Mitsubishi

139

Citroen

148

Dacia

151

Fiat

165

Land Rover

175

Audi

187

BMW

198

 

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