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People’s views sought by watchdog as trust to come under spotlight by CQC

Hospital services will be coming under the inspector’s microscope later this year.

England’s chief inspector of hospitals, Professor Sir Mike Richards, is inviting members of the public to tell his inspection panel what they think of the services provided by East Sussex Healthcare NHS Trust, which runs both the Conquest and Eastbourne DGH.

Their views and experiences will help inspectors from the Care Quality Commission (CQC) decide what to look at when they inspect the hospitals and community services run by the trust in September, with the formal inspection starting on Monday, September 8.

Inspectors are holding two listening events on Thursday, September 4, one at the White Rock Theatre from 11am to 12.30pm and the other at the International Lawn Tennis Centre, Devonshire Park, College Road, Eastbourne, from 6pm to 7.30pm.

People are encouraged to attend to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: “The inspections are designed to provide people with a clear picture of the quality of the services in their local hospital and in their community, exposing poor or mediocre care as well as highlighting the many services providing good and excellent care.

“We know there is too much variation in quality – these in-depth inspections will allow us to get a much more detailed picture of care than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have experienced the care provided by East Sussex Healthcare NHS Trust over the course of the last year or so, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is an opportunity to tell my team in person, and make a difference to NHS services in the local area.

“If you are unable to come to the event we still want to hear from you through our website http://www.cqc.org.uk/share-your-experience-finder or our helpline 03000 616161.

“Everyone’s experiences of care are important to us.”

 

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