Polegate care home is making improvements

Victoria House Care Home in Polegate (Pic by Jon Rigby) SUS-151021-175552008

Victoria House Care Home in Polegate (Pic by Jon Rigby) SUS-151021-175552008

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A care home in Polegate has been rated ‘requires improvement’ by CQC inspectors after being put into special measures last year.

The latest report into Victoria House Care Home, in Victoria Road, was published on July 1 following an inspection at the beginning of May.

The home, which provides accommodation and care for up to 26 older people, was rated as ‘inadequate’ in August, 2015.

In October, 2015, a further inspection took place to ‘follow up on concerns in relation to safety’ and, after finding improvements had not been made, inspectors once again rated it inadequate and placed the home in special measures.

However, the latest report says ‘considerable improvements’ have now been made and the home was meeting all regulations.

The report added: “However, some areas required time to become fully embedded into everyday practice.

“This included quality monitoring systems and daily documentation completed by staff which needed further development to ensure best practice in all areas.”

Inspectors said risk assessment and management practices, meeting residents’ nutritional needs, staff level monitoring and reporting of accidents had all improved.

The report said ‘extensive improvements’ had also been made to the entire medicines process.

Commenting on care, the report said: “People were treated with dignity and were looked after by kind and compassionate staff who supported them to maintain their independence when possible.

“Staff were supported by an enthusiastic and approachable registered manager.

“Staff morale had improved and they told us they welcomed the positive changes.

“All feedback received from people was positive about the care, the atmosphere in the service and the approach and openness of the staff and registered manager.”

The home was rated ‘requires improvement’ in four out of the five inspection areas – safe, effective, responsive and well-led.

However, it did receive a ‘good’ rating in the care inspection area.

“Many improvements had taken place since the last inspection and the breaches of regulations had been met,” said the report.

“At the next inspection we will check to make sure the improvements are embedded and sustained.

“This is because there are currently five of a possible 26 people at the home and we will need to see that as people are admitted the improvements continue, which is why the rating is requires improvement despite no breaches having been identified.”

To read the report in full visit www.cqc.org.uk/location/1-113052074.

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