A care home has been rated inadequate by a health watchdog – after inspectors found staff were ‘not always respectful’ to residents.
North Corner, in Prince Edwards Road, Lewes, has been placed in special measures by the Care Quality Commission (CQC).
Inspectors found the home was inadequate in three out of five areas including safety, with the other two areas being rated ‘requires improvement’.
A report states: “The provider did not ensure they took appropriate steps to ensure the safety of people and protect them from risk of harm.
“Staff had not received recent up-dates on safeguarding people from risk of harm, so were not aware of all of their responsibilities. The provider’s system for administration of certain medicines were not safe.”
Inspectors discovered the staff, who at the time of the inspection were looking after 14 people, did not always refer residents to healthcare professionals.
A resident who had fallen over had not been seen by a GP, despite ‘feeling dizzy’ afterwards.
The CQC issued a safeguarding alert after discovering the care home did not monitor people at risk of weight loss. One person had lost 7kg in five months but had not had their nutritional risk assessments updated following the changes.
Inspectors found staff the care home did not have safe systems to ensure people were administered their prescribed skin creams in a safe way.
The report states staff were ‘not always respectful’ to residents, but supported them in a ‘kindly and helpful’ manner.
It said: “People were positive about the quality and choice of meals at North Corner. Meals were served in pleasing, domestic-style surroundings. The provider was open to developing new ideas about improving service provision. Staff were aware of the provider’s philosophy of care to provide a homely environment for people.”
Inspectors noted staff looked after people in the way they wanted and respected their choices. However, the watchdog discovered there was a lack of focused activities for some of the residents.
The care home will be inspected by the CQC in six months, and will be kept under review following the inspection.
North Corner declined to comment on the inspection report.
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