Newhaven GP surgery gains 'outstanding' rating

Some of the team at Quayside Medical Practice in Newhaven
Some of the team at Quayside Medical Practice in Newhaven

A Newhaven doctors' surgery has been praised as one of the best in the country after a recent Care Quality Commission (CQC) inspection.

Quayside Medical Practice in Newhaven has been rated ‘outstanding’, the highest classification given by the health watchdog, following an inspection earlier this year.

In a report published last Thursday (August 18), CQC inspectors praised the practice's caring staff and management as well as its work with other health organisations to improve patient care.

Inspectors said: "The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. Feedback from patients about their care was consistently positive.

"The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example, working with a local organisation in providing a workshop so people could learn how to cook on a restricted budget."

Inspectors also highlighted the overwhelmingly positive response from patients, who reported that 'staff were caring, friendly, efficient and knowledgeable'.

They also praised the surgery's free transport scheme, which helped patients make appointments when they would have struggled to otherwise.

Karen Ford, Quayside Practice business manager, said: “We are very pleased that the CQC has recognised the hard work and commitment of everybody at the practice and especially that the feedback from our patients was so positive.”

Wendy Carberry, chief officer of High Weald Lewes Havens Clinical Commissioning Group (CCG) said: “I am delighted to be able to congratulate Quayside Medical Practice on its outstanding rating from the CQC, something that very few practices achieve. Quayside deserves the rating for its high-quality care and innovative response to local challenges.”

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