Residents left thirsty at “inadequate” Polegate care home

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Inspectors have rated a care home as ‘inadequate’ after finding the service was not safe or caring.

Victoria House Care Home, in Victoria Road, Poleate, has been placed in special measures following a Care Quality Commission report published on October 6.

The report said, ‘People were not well supported to maintain good health.

‘People’s medical conditions, for example, diabetes andParkinson’s disease were not well understood by staff’.

Inspectors from the health watchdog rasied six safeguarding concerns with the local authority following their visit. They rated the care home as inadequate in all five areas – effective, responsive, well led, caring and safety.

The report said, ‘People’s privacy and dignity were not protected and we observed several occasions where people were not supported with their personal hygiene needs in a dignified manner’.

Two agency staff at the home were unaware a resident had a health condition which needed regular monitoring.

The report said leadership was “not visible” from the provider or registered manager and people were not kept safe because there ‘were not enough staff’.

However, the report adds staff were ‘concerned for people’s welfare’.

Inspectors witnessed that one person had been in bed for most of the day without a drink within in reach and and when given a drink by a relative drank a glass and a half very quickly because they were “thirsty”.

The report said, ‘People were not offered drinks from the jug and we noted the level of fluid had not gone down during the day. Where people were sitting in their rooms, jugs of water and glasses were not available’.

A spokesman for Victoria House Care Home, said, ‘The home is currently working with CQC and East Sussex local authority to address the issues in the report.

He added: ‘Currently, many of the historic issues have been addressed and accordingly, it is expected that the home will be attain compliance in a shortest period of time possible’.

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