Less than three years ago, Arden House, in Cantalupe Road, Bexhill, was rated as ‘inadequate’ by the Care Quality Commission (CQC) in November 2015 and put into special measures after an inspection four months earlier.
In July 2016 it was brought out of special measures after making ‘considerable’ improvements but was told there was still work to be done.
Now in the CQC’s latest report, published this month, it was given an overall rating of ‘good’, thanks to the work of owners Angel Healthcare, registered manager Darren Easton and his team embarking on an action plan to improve the home.
In their report, CQC inspectors said: “People felt well-looked after and supported. We observed friendly and genuine relationships had developed between people and staff.
“Care plans described people’s preferences and needs in relevant areas, including communication, and they were encouraged to be as independent as possible. People chose how to spend their day.
“Activities were individual to people at this time apart from when entertainers visited.
“People told us that they enjoyed doing their own thing and told us they enjoyed going out to local venues. People were encouraged to stay in touch with their families and receive visitors.
“Staff were asked for their opinions on the service and whether they were happy in their work. They felt supported within their roles, describing an ‘open door’ management approach, where managers were always available to discuss suggestions and address problems or concerns.”
Arden House looks after up to 35 older people who require support and personal care with a wide variety of conditions including those living with dementia and physical disabilities.
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