Crowborough care home rated ‘good’ by CQC

The CQC visited Baronsmede in Queens Road on November 26, last year, and gave it an overall ‘good’ rating. The home was rated ‘good’ at its last inspection

In the CQC report, which has since been published, it said the health watchdog received ‘overwhelmingly positive feedback’ about the leadership of the service.

It added that there was a ‘visible person-centred culture which was truly embedded within the ethos of the service’.

The CQC report said: “The registered manager and staff team were highly motivated and proud of the service they delivered to people.

“There was a strong commitment to ensure the service was inclusive and people had the opportunity to develop new skills and community connections.

“People received personalised care that was exceptionally responsive to their needs. There was a strong sense of leadership in the service that was open and inclusive.

“The provider focused on achieving exceptional outcomes for people and their staff. There were high levels of satisfaction amongst people and relatives who used the service.

“Everyone we spoke with said they would recommend the service to others.

“Comments from relatives included ‘I am so lucky to have found Baronsmede, it is brilliant’ and ‘I can’t speak highly enough of it, everything they do is just wonderful’.”

Baronsmede is a care home that provides accommodation and personal care support for up to nine adults with learning disabilities.

The service specialises in the care of people who have a learning disability and complex needs including communication, physical health and challenging behaviour. At the time of the inspection eight people were living at the service.

People using the service received planned and coordinated person-centred support that is appropriate and inclusive for them, the CQC report said.

People’s support focused on them having as many opportunities as possible to gain new skills and become independent and the provider supported people to develop skills that enabled them to have a more independent lifestyle.

The report added: “There were consistently high levels of engagement with people using the service, families and other professionals.

“People were treated with dignity and compassion by a kind, caring staff and management team who understood people’s individual needs, choices and preferences well.

“People repeatedly told us that staff had made a difference in their lives and said that staff routinely went above and beyond to ensure people were happy and safe. There were enough staff to meet people’s needs.”

A message from the Editor, Gary Shipton:

In order for us to continue to provide high quality and trusted local news, I am asking you to please purchase a copy of our newspapers.

With the coronavirus lockdown having a major impact on many of our local valued advertisers - and consequently the advertising that we receive - we are more reliant than ever on you helping us to provide you with news and information by buying a copy of our newspapers.

Our journalists are highly trained and our content is independently regulated by IPSO to some of the most rigorous standards in the world. But being your eyes and ears comes at a price. So we need your support more than ever to buy our newspapers during this crisis.

Stay safe, and best wishes.