Peacehaven care home continues to be ‘good’

A Peacehaven care home remains ‘good’ following an inspection by a health watchdog.

The Maples in South Coast Road continues to be safe, effective, caring, responsive and well-led.

The Care Quality Commission (CQC) visited the home on February 26-27, and gave it an overall ‘good’ rating. The last rating for the service was ‘good’.

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The CQC report, which has since been published, said people were treated with kindness and care and staff knew people well and supported and encouraged them.

The Maples in Peacehaven. Picture: Google Street View

It added that people were involved in making choices about their day to day support, people’s privacy was respected and independence promoted, and people and their relatives felt confident to raise any concerns or complaints, and these had been responded to in a timely and effective way.

The Maples is a residential care home providing personal care to 19 older people, some of whom were living with dementia, at the time of the inspection. The service can support up to 24 people in one building.

The CQC report said: “People were supported by staff who understood how to manage and mitigate risks to people’s safety and wellbeing.

“Staff understood safeguarding and how to report any concerns. There were enough staff available to meet people’s needs.

“Medicines and infection control were well managed. When things went wrong, lessons were learnt and methods to reduce the risk of recurrence were put in place.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supporte

this practice.

“People’s needs and wishes were assessed before they moved into the home. People were supported to live healthy lives. Staff liaised with health care professionals as necessary.

“Specific health conditions were understood and supported. People were encouraged to have a healthy diet and had enough to eat and drink.

“The chef knew people, their preferences and needs well and met with people daily to offer them a choice of meals.”

The care home was praised in the report for its ‘positive culture’ and how it centred on people’s views and wishes.

Staff were well supported by the registered manager who understood their role and responsibilities, the report said.

One resident told the CQC: “It’s nice, the staff are good. It’s always clean, I get what I want, and the food is good. There is nothing I’d like to change.”

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