Care home told it ‘requires improvement’ by inspectors

Hailsham House care home, Hellingly. ENGSUS00120130312160751
Hailsham House care home, Hellingly. ENGSUS00120130312160751

A care home in Hellingly has been told it requires improvement following an inspection from the Care Quality Commission (CQC).

Hailsham House, on New Road, was deemed to have inadequate safety measures and was told it needs to improve when judged on how effective, responsible, caring and well-led the service is.

The unannounced inspection took place on January 13 and 18 in response to complaints received about the service and to follow up on whether the required actions had been taken to address breaches identified during a previous visit in 2013.

The report, published on April 15, 2016 stated: “People and visitors spoke well of the home and commented they felt safe. Our own observations and the records we looked at did not always reflect the positive comments some people had made.

“Discrepancies in people’s weights were found and there was no audit trail as to why records stated different weights. This had the potential to impact on safe care and treatment of people in the home. There was no clear overview of accidents that had occurred and what action had been taken to prevent a re-occurrence.

“There was no evidence of learning taken forward to drive improvement.

“The management style of the service was not always open and transparent. Two nurses stated that they felt disempowered as they did not have autonomy to adjust care delivery when they felt it was required. One nurse said ‘it’s been challenging as a health professional to put views on care forward’.”

On certain units, the inspector also found people were isolated without access to a call bell or regular checks in place. There were also irregularities in records and medicine administration that had the potential to impact on the safety of people.

The inspector also found a number of breaches of the Health and Social Care Act.

Owner of Hailsham House Ernie Graham said: “As a home, we were rated ‘required improvement’ about a year ago. We worked really hard to make the improvements highlighted in that report, which was acknowledged by the inspector this time.

“The inspection was three months ago and that has given us the time to address the things that have come up. In a sense, it is good to work with inspectors to find out how we can improve. We have improved and we feel confident we are on our way.”

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