Koinonia, in Winchester Road, Worthing, was rated as requiring improvement in all categories by the Care Quality Commission (CQC).
The home was found to have made improvements since a 2014 inspection but had not gone far enough to addressing several issues by the time of the January visit.
In the CQC report, released last week, inspectors wrote: “At this inspection we found that sufficient action had been taken to address the issues with medicines management and the prevention and control of infection.
“These standards were now met. However, we found that there were continuing issues with delivering person-centred care and with the ways in which the service was quality assured.”
A two-day inspection was carried out by the CQC on January 19 and 20, with 34 residents currently residing at the home.
Among the issues identified were a lack of detailed care plans, residents with dementia not receiving adequate social stimulation and staff with outdated safeguarding training.
Warning notices were issued over breaches of the Health and Social Care Act, advising the home to set up monitoring systems to manage potential risks over welfare and health and safety and producing detailed care plans.
The report read: “When we talked to the registered manager about continued concerns about the delivery of the service she was aware of work that needed to be done to improve the quality of this. She agreed that actions had not been fully completed since our previous inspection and felt this was due to time and workload constraints.”
Koinonia’s registered manager, who declined to provide her name, said the home’s management and staff were working extremely hard to address issues highlighted by the CQC in October.
She said care plans took time to update and needed consent from residents.
She said: “We have nearly finished everything we are meant to be doing. They are coming in this week and will look at what we have done.
“I hope they can see that we have put in the extra time to do everything that we should be doing.
“Staff are working extremely hard and have put in action plans for helping them to write care plans better.”
The home received positive feedback in a number of areas, despite the need to improve.
Medication was administered safely and individual medicine cabinets were locked at all times.
Staff had taken steps to improve infection control and cleaning rotas were in place.
Residents reported staff being kind and were included in decision-making, being allowed to personalise their rooms.
There were also good words for the staff, who were judged to be caring by residents.
The report read: “On the second day of the inspection on the dementia unit we observed staff chatting to people and staff responding with humour and kindness when a person asked for their back to be rubbed several times.
“This demonstrated a good relationship between this person and the staff members on duty.”