CQC calls for more activities at Crowborough care home


A care home ‘requires improvement’ – according to a report by a health watchdog.

Heather View, in Beacon Road, Crowborough, was rated by inspectors from the Care Quality Commission following a visit in June.

The home which looks after people with complex needs, including dementia, was rated good in three area – care, effectiveness and safety.

However inspectors said it requires improvement for leadership and responsiveness.

A report by the CQC states: “People told us they felt there were not enough activities provided. We observed some activities taking place but most of the people, particularly people who did not goout of their rooms, had little to occupy them. People’s care plans relating to activities did not focus on activities which benefited them. Management had identified that action was needed and a new activities worker was in the process of being appointed.”

Inspectors described resident’s care plans as ‘mixed’ stating people’s care plans did not clearly document their needs.

The CQC found audit systems had not identified improvements needed for laundry and care planning.

However the report states staff supporting people in a ‘caring way’ – seeking permission before providing care and encouraging people to be as independent as possible.

Residents told inspectors they enjoyed their meals – which the CQC said were ‘attractively presented’.

Heather View is run by Care UK Community Partnerships Ltd.

Care UK’s regional director, Sue Polden, said: “We are pleased to see that the CQC report published last week grades three out of five areas at Heather View as good and contains many positive comments about the service provided at the home. It was encouraging to read that people are very happy with the quality of the food, that the home is considered to be well managed, that people feel safe living there and they are supported by a caring team.

“Our approach in helping people to live as independently as possible was also praised, and we are proud of our team’s excellent working relationships with residents, their relatives, and the calm environment we have worked hard to create in the home.

“Whilst we appreciate the positive feedback from the CQC, residents and their relatives, we do accept that the inspectors felt there are some improvements that could be made.

“Following the inspection we produced a detailed action plan and we have already spoken with residents about what additional activities they would like to see.

“The home manager is supporting the team to ensure a varied programme of activities takes place each week which caters to residents’ individual hobbies and interests. We have also began to review all care plans and, where appropriate, will strive to involve residents’ relatives in care planning, which we feel is an important aspect in providing a high quality and responsive service.

“We will build on the positive comments found in this report and are confident that all of the recommended improvements will be implemented before the CQC’s next visit.”

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