Hailsham care home scores high in survey

Bowes House, Hailsham
Bowes House, Hailsham

A Hailsham care home has scored highly in a national survey for residents.

The nationwide survey, Your Care Rating, is designed to give residents a voice to help judge how well care homes perform.

Bowes House Care Home in Hailsham, run by Care UK, scored an overall performance rating (OPR) of 972 out of 1,000.

More than 20,000 residents in 1,055 care homes across the UK took part, providing feedback on a range of categories including staff and care, home comforts, choice and having a say, and quality of life.

The OPR score is an overall score based on the results across the four categories.

Bowes House achieved scores of 981 for choice and having a say, 974 for quality of life, 971 for staff and care and 965 for home comforts.

The home, which opened in 2013, caters for different needs, from short respite stays, through to full time nursing and residential care.

It has modern facilities for residents, including a cinema and a beauty salon, and the residents and the home play an active part in Hailsham life, with popular events taking place at the Battle Road home.

The team also support local charities.

Alison Barnes, home manager, said: “We’re delighted with our results from the 2013 Your Care Rating survey as it demonstrates how fulfilled our residents are.

“All of our scores across the four main themes are high and it just goes to show that the reality of day-to-day life in a care home such as ours is very good, something which is often at odds with the public’s perception.

“That said, we still want to get even better and the results give us crucial feedback on where we can improve.”

The survey was compiled by research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum (NCF) and the English Community Care Association (ECCA).