Hailsham GP surgery should improve warn the health inspectors

Bridgeside Surgery, Western Road, Hailsham.
Bridgeside Surgery, Western Road, Hailsham.

A health watchdog has said a Hailsham doctors’ surgery needs to improve its services.

The Bridgeside Surgery, in Western Road, was inspected by the CQC in December.

Although the surgery was rated as good for being caring, effective and responsive, it was given a lower grade of ‘requires improvement’ overall, and for safety and leadership.

The report expressed concerns on how the surgery would cope with increasing population numbers due to housing developments being built in the town.

The report said: “The practice understood the needs of the local population and engaged effectively with other services.

“However, there was no written strategy as to how the practice would cope with key members of staff leaving and increasing patient numbers due to new housing developments in the area.”

There were also concerns about no action plan being in place if key staff were to leave, and in staff appraisals not being completed.

The feedback from the inspector was mainly related to staff appraisals and risk assessments for recruitment, as well as making sure staff were trained in safeguarding vulnerable adults.

The report said, however, there were enough staff to keep patients safe and patient feedback was very positive.

There were several positive remarks in the report, with the inspector noting patients usually had a named GP, allowing for ‘continuity of care’.

It also said staff treated patients with kindness and respect.

The Eastbourne, Hailsham and Seaford Clinical Commissioning Group (CCG) which is responsible for comissioning GP services, said: “Up until now, responsibility for GP services has sat with NHS England.

“However Eastbourne, Hailsham and Seaford CCG has elected to take control of commissioning local GP services following a ballot of member practices earlier this year.

“Taking over the commissioning of GP services is an exciting opportunity providing the clinically-led CCG with new scope to invest in, support and develop these key NHS services to better meet the needs of local people.

“We look forward to working more closely with Bridgeside Surgery and other local practices to support the delivery of the best possible GP services to local people.”