Hastings Borough Council’s new way to report problems

Council news
Council news

The council needs residents’ help to test a new way of contacting them when reporting problems and making payments.

Its new online service, called My Hastings Online, will allow members of the public, council officers and trusted partners to report problems like dog fouling or fly tipping or carry out the top six council transactions like making payments.

Councillor Andrew Cartwright, lead member for corporate services at Hastings Borough Council, said: “We are very excited about the launch of My Hastings Online which can be seen at https://my.hastings.gov.uk. The new online forms will enable residents to create a personal account to make payments and report problems in a quick, efficient way. The site will be mobile device friendly and allow the public to upload photos, make use of the interactive map and keep a record of all communication made with the council.

“Through this new system, problems will be directly logged with our contractors and service providers. This will speed up the process and both the customer and the council will be given details of when the job will be completed.

“To get started we now need your help to test the system. We are looking for volunteers to give us their feedback over the next three months so that we can further improve the service.”

For more information or to volunteer to be a Hastings Online tester please email: myhastings@hastings.gov.uk.

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