Town post dire

VILLAGE post may be great … but town post is far from it!

I am indeed pleased that Tina Fowler has a good postal service (Gazette letters, May 5). I just wish we could say the same for the service in our area.

Our postal service is dire to say the least. We rarely see post delivered before 1.30pm, parcels which could easily be pushed through the letterbox or left with a neighbour are routinely returned to the Rustington sorting office – in fact nearly every parcel I receive, whether signed for or otherwise, needs to be picked up (usually at great inconvenience because I work in London and it is not open when I can get there)!

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Not only that, our postman, it seems, struggles with door numbers. Twice in one week our neighbour’s post was delivered through our door and nothing for us at all … it makes me wonder where our post on those days went.

I also have to question the “first class” service. Twice in the last couple of months I have been expecting important letters posted first class … which have not arrived for 6 days! I have recently received a parcel from a purchase made from a popular auction site which was posted second class and it arrived sooner than the first class letters did.

Finally, mail re-direction – another area of grave concern. It is an expensive service and often needs to be renewed for anything up to a year to ensure post addressed to you does not end up in the hands of others. However even with the expensive service in place, letters still slip through the net and end up at old addresses. I have had to chase tickets purchased (when the ticket companies refuse to amend the addresses after the tickets have been printed!) and nearly missed concerts because they have failed to be re-directed properly.

Long gone are the days when a first class letter arrived the next day and before one went to work. Oh, and I have tried complaining in the past (as I believe one always should if receiving service that is not acceptable). However, the response is always “here is a complimentary book of first class stamps” – which hardly inspires confidence.

There has to be a way to improve services and to return services to the way they were five to 10 years ago, surely?

Emma Green,

Coomes Way,

Littlehampton

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