Formerly ‘outstanding’ care home in Worthing is told to improve

A care home in Worthing has been told to improve following a recent inspection by the Care Quality Commission (CQC).

The Shelley Care Home in Shelley Road, Worthing. Photo: Google Street View
The Shelley Care Home in Shelley Road, Worthing. Photo: Google Street View

Inspectors carried out an unannounced visit to The Shelley Care Home in Shelley Road, Worthing, in November and December after receiving information of concern regarding infection control, staffing and the overall management of the home, a CQC spokesman said.

The residential home, which cares for up to 32 people with needs including Parkinson’s disease and dementia, was previously inspected in July 2018, when it was rated Outstanding overall and in each individual category.

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Following this latest visit, two of the inspection categories – ‘safe’ and ‘well-led’ – have changed to requires improvement, along with the overall rating.

The care home said it had already implemented changes to rectify the issues highlighted by the CQC and would also be making further improvements.

Jemima Burnage, the CQC’s Head of Inspection for Adult Social Care, said: “We inspected The Shelley Care Home in November to look at the overall quality of the service.

“A new manager started at the home in September and registered with CQC in November, and we received information of concern about how the service was being run since it transferred ownership.

“The inspection team returned in December, after receiving further information of concern.

“We then continued to seek clarification from the provider to validate the evidence we found relating to staff training, the analysis of accidents and incidents and the provider’s policies regarding safeguarding of residents and visitors to the service.

“We have now asked the provider to produce an action plan outlining what steps will be taken to improve the standards of quality and safety.

“We will review this and work alongside them to monitor progress and ensure that improvements are made and fully embedded. We will then return to inspect the service at a later date.”

During the inspection, the CQC found that people’s risks were not fully assessed to protect them from the risk of avoidable harm, and medicines prescribed for people living with Parkinson’s disease were not always administered in a timely manner.

The majority of staff had not received Parkinson’s disease awareness training or training in the management of falls which would enable them to support people’s needs appropriately, the spokesman said, and the system used to monitor accidents did not correspond with records relating to accidents and incidents, including falls, that people had sustained.

However, inspectors found that people were happy living at the home and felt safe.

They were supported to have maximum choice and control of their lives in the least restrictive way possible, the spokesman said, and staff acted in the best interests of residents.

Residents’ meetings were held to share any concerns or to make suggestions about how the home was run and staff told inspectors they enjoyed working at the home and felt supported by management.

A spokesman for the care home said: “We are naturally disappointed with the findings of the CQC report but like to acknowledge the positive comments made in the report that ‘people were happy living at the home and felt safe’.

“Our staff have worked extremely hard to provide the excellent care and service to our residents which The Shelley is renowned for, and also kept the home COVID free to date.

“We have already implemented changes to rectify the issues which were identified by the report to improve our service even further.

“We are excited for the future for The Shelley and will be making further improvements to ensure the home is even more Outstanding than it was before.”