Reader's letter: Eastbourne was a great place to visit - but the hotel was dreadful

My wife and I recently had a three-night stay in Eastbourne.

Whilst the resort itself is a great place to visit the hotel accommodation was dreadful.

We stayed in a four-star seafront hotel where the only passenger lift had not been working for some time and where cleanliness and customer service were very poor.

Our experience seems to reflect a complacency in the minds of hotel management that repeat business from coach companies and difficulties travelling abroad will continue to provide a never-ending supply of cash cows ripe for exploitation.

However a cursory look at Trip Advisor will show that our experience was not unique and hotel guests treated in this way are unlikely to return.

It seems to me that this high price/low quality model will do considerable reputational damage to Eastbourne as a holiday resort and needs to be addressed before it is too late.