Suicide prevention drive by rail firm

Govia Thameslink Railway (GTR), which runs Southern Rail, is extending its suicide prevention training to key partners to increase the number of frequent travellers able to identify vulnerable people on its network.

Amy O'Day, Susan Litterick, Laura Campbell, Siggy Cragwell and Sigi Gordon from GTR, with Stephen McPartland MP (Credit: Doug Peters/PA Wire) SUS-211009-092738001
Amy O'Day, Susan Litterick, Laura Campbell, Siggy Cragwell and Sigi Gordon from GTR, with Stephen McPartland MP (Credit: Doug Peters/PA Wire) SUS-211009-092738001

It has also given advice for passengers on how to help if they think someone may be at risk.

Supporting the World Suicide Prevention Day message of ‘creating hope through action’, the rail operator is offering industry partners – including the rail pastor network, community rail partners and MPs – the chance to undertake its online training course.

The training has given GTR staff the confidence to approach potentially vulnerable people using the railway, which in turn has seen the company double the number of interventions made from 233 in 2018, to 508 in 2020.

Laura Campbell, GTR’s suicide prevention manager SUS-211009-092800001

So far this year, there have been more than 160 interventions.

With key partners now being offered the same training, there will be even more people equipped with skills to help people in need on the railway, the company said.

The training includes simple steps on how to intervene and help individuals to safety – because suicide can be preventable.

Helping those in need

Affirmation art across Govia Thameslink's railway stations was part of its suicide prevention campaign to mark World Suicide Prevention Day in 2020 SUS-211009-092810001

As part of GTR’s commitment to ‘create hope through action’ for this year’s World Suicide Prevention Day campaign, it has pledged that all employees will complete the training by the end of 2022.

Working closely with partners including Samaritans, Network Rail and the British Transport Police, GTR works to support people across its network and has a dedicated suicide prevention manager, whose job is to prevent incidents on the railway.

Laura Campbell, GTR’s suicide prevention manager, said: “This year has been incredibly tough on people’s mental health, which is why it’s so important to equip people with tools to be able to help those in need.

“Sometimes all it takes to break someone’s suicidal thoughts is a simple question, such as asking for directions. By educating our partners on simple steps to identify and help someone who may be vulnerable, we can work together to save lives – because one life lost is one too many.

GTR's training gives staff confidence to make lifesaving interventions(Credit: Doug Peters/PA Wire) SUS-211009-092832001

“At GTR, all of our colleagues are trained to spot the signs and know how to step in, but this year we’re offering this free training to other businesses and partners in the rail industry. By opening up the training programme, we hope to ensure that there is always someone on the platform looking out for people in need.”

One of the community partners undertaking the training are rail pastors, trained volunteers who patrol railway networks looking out for those who may need support.

Paul Lewis is a rail pastor on GTR’s network. He says: “We go out three times a month at different times in the day and have so far carried out more than 200 patrols.

“We’re there to be a listening, caring presence and our intention is to make a difference. You don’t know what’s going through people’s minds and just having a chat can break someone’s chain of thought and potentially save their life.”

Affirmation art at Brighton station SUS-211009-092820001

GTR is also supporting Samaritans’ latest campaign Small Talk Saves Lives, which relaunched in August, in partnership with Network Rail and British Transport Police.

The awareness campaign reminds the public they already have all the experience they need to help save a life and aims to empower them to act to prevent suicide both on the railways and in other public settings.

Olivia Cayley, head of rail programme at Samaritans, said: “We’re so thankful to GTR for their support in spreading this important message and training more of their partners which could make such a difference. It’s so important we look out for one another now more than ever because suicide is preventable.

“Our latest Small Talk Saves Lives campaign encourages everyone to trust their instincts if they see someone who needs help and try and start a conversation. Whether that’s on a journey home from work or someone you pass in the street – a little small talk such as ‘what’s the time?’ could be all it takes to interrupt someone’s suicidal thoughts and set them on the journey to recovery. Let’s start a conversation and work together to prevent suicide.”

To find out more about the Samaritans Small Talk Save Lives campaign, visit:

How you can help

It’s hard to know the best way to approach someone who you suspect may be vulnerable.

Laura Campbell, GTR’s suicide prevention manager, shares the vital ‘dos and don’ts’ to follow when approaching a vulnerable person:


- Phone 999 immediately if you are very concerned about someone’s behaviour at a station

- Let a member of staff or fellow passenger know if you are going to approach the individual

- Approach carefully and slowly, from the side if possible

- Try to start a conversation – whatever comes naturally, it could be as simple as: “I see you are a bit upset, my name’s John, where are you trying to get to today?”

- Try to move them to a safe place and find somewhere quiet to talk: You could use, “it’s a bit noisy here” or “would you like some tea?”

- Ask open questions: these are helpful as they encourage people to talk through their problems instead of saying ‘yes’ or ‘no’

- Ask how they feel: Being invited to say how they’re feeling could be a big relief - and you may find out more about what they’re really worried about


- Put yourself between the person and the tracks

- Go on the tracks under any circumstances

- Give advice

- If the individual doesn’t want help, try not to put any pressure on them. Stay nearby and do not leave them on their own.