The phone lines which can expect hundreds of calls every day, have broken, leaving people unable to get through.
A council spokesman said: “Adur and Worthing Councils would like to apologise to any customers having difficulty contacting them today, following issues with the telephony system in the contact centre.”
Engineers are on their way to Worthing Town Hall to ‘urgently’ repair the system which allows the councils’ customer contact Team to answer between 800-1,000 calls per day.
The face-to-face customer service points at the Adur Civic Centre and Portland House, Worthing, are still open for business, with the team able to deal with a range of customer enquiries.
Many enquiries can also be dealt with online at Council homepage.
A spokesman added: “This latest period of downtime follows a number of days of instability over the last week.
“Members and officers are holding regular conferences with engineers and the company supplying the telephony systems to understand the root of the issues - which appear to be different each time the system fails.
“The councils are currently in the process of procuring a new telephony provider who will improve reliability and it is expected that a new contract will be in place by the end of the autumn.”
Updates will be provided through the councils’ website and social media feeds as the situation develops.
For updates visit Adur and Worthing councils
Don’t miss out on all the latest breaking news where you live.
Here are four ways you can be sure you’ll be amongst the first to know what’s going on.
1) Make our website your homepage at www.worthingherald.co.uk/
2) Like our Facebook page at www.facebook.com/Worthing.news
3) Follow us on Twitter @Worthing_Herald
4) Register with us by clicking on ‘sign in’ (top right corner). You can then receive our daily newsletter AND add your point of view to stories that you read here.
And do share with your family and friends - so they don’t miss out!
The Worthing Herald - always the first with your local news.
Be part of it.