Seaford care home deemed to ‘require improvement’

MiHomecare's premises at the time of inspection. SUS-150623-090209001
MiHomecare's premises at the time of inspection. SUS-150623-090209001

A care home in Seaford has been deemed to ‘require improvement’ after an inspection by the Care Quality Commission (CQC).

MiHomecare, in Clinton Place, was given 48 hours’ notice of the visit, which took place in February.

The inspector rated the facility as ‘requiring improvement’ in three of the five categories listed - is the service safe, is the service effective and is the service responsive. When asked if the service was caring, the inspector rated it as ‘good’ but deemed it ‘inadequate’ in relation to whether it was well-led.

The report stated: “The agency did not have a registered manager. It lacked leadership and clear management for the past year.

“Medicines were not always managed safely. Records were not always accurate and systems did not ensure variable dosage and other prescribed medicines were given as required.

“Written and verbal complaints were not always responded to in a timely and proactive way. This meant information of concern was not always used to improve the service and some complainants did not have their concerns addressed.

“The provider had not established quality monitoring systems across the service. Ways of reviewing and improving the care and quality of the service were not in place.”

The inspector did note some praise for the staff working at the facility. The report, released last week, said: “People were looked after by staff who were caring and kind and took account of people’s privacy and dignity. People said they were happy with the care and support and that it met their individual needs.”

MiHomecare was asked for a comment but had not replied at the time of going to press.

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