SOUTHERN PASSENGERS ARE SATISIFED

Customer care initiatives, improvements in service provision and enhanced passenger security measures are reflected in the satisfaction scores, with increases in almost every category.

The highlight of the NPS is the passengers' overall satisfaction category, where Southern's score increased from 81 per cent to 84 per cent.

This is the highest ever recorded score for passenger satisfaction on Southern network since the survey started.

The score is also higher than the Department for Transport's target and above that of the average percentage achieved by the all the London and South East train operators.

Jan Chaudhry, Southern's commercial director, said: 'These results demonstrate that the improvements we've made are making a difference to our passengers.'

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