Southern season ticket holders urged to claim compensation

Passengers who bought Southern season tickets are being urged to check if they are eligible for compensation.

Southern train
Southern train

The one-off scheme, announced last December by the Government solely for Southern’s passengers, recognises the severe disruption on the Southern network during 2016 and offers season ticket holders compensation equivalent to a month’s travel.

To qualify, Southern customers must have held at least 12 weeks’ worth of season tickets between April 1 and December 31, 2016.

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Passengers are being advised to check online at, where they will be asked to provide evidence to support their claim.

After contacting customers who are known to be eligible for compensation, the company is now appealing to anyone who has not been contacted and believes they may be entitled to compensation to get in touch.

Angie Doll, Southern’s passenger services director, said: “We have spent the last few weeks contacting all the passengers who we know qualify and have details for. We’re now inviting anyone we have missed or who believes they may be entitled to compensation to come forward and claim.

“Last year was very difficult for Southern passengers and I am glad this scheme recognises this. I would urge season ticket holders to go online and claim if they believe they are eligible for compensation.”

The compensation scheme will close on April 30.

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