A care home in Uckfield has been rated ‘inadequate’ by health inspectors and placed in special measures.
Marlowe House, in School Lane, Uckfield, was visited by the Care Quality Commission (CQC) in August.
But a report published by the health watchdog in December has rated safety and leadership at the home as ‘inadequate’, effectiveness and responsiveness as ‘requires improvement’ and ‘good’ for caring.
The report said: “The provider had not ensured the home had been properly maintained it did not ensure people’s safety or enhance their well-being. Risks to people’s safety, the management and quality of the home had not been identified.
“People and staff were not given the information they needed and there was a lack of communication and involvement from the provider regarding issues that affected their lives and work.”
The report said staff did not receive appropriate training, but said everyone at the home was ‘very positive’ about the care provided by staff.
Inspectors also found ground work on a garden – which started 18 months ago – had still not been finished.
The report added: “People were looked after by staff who knew them well, were kind and caring. However, care plans were not updated to reflect people’s current needs and there no evidence people had been involved in developing their care plans.”
Janet Mosely, manager of the home, has worked at Marlowe House for 16 years.
She said: “I have made improvements based on what the inspectors have suggested. The owner still has to do the garden.
“Our residents are cared for really, really well. The residents are very happy here. What the inspectors are looking for, I don’t know any more.”
At the time of the inspection 10 people lived at Marlowe House.
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