David Bunker, 80, of Stopham Close, Worthing, visited the town’s Montague Street store this week, with one gift card worth £50 and another worth £25.
He said he hoped to use both cards, which were Christmas presents from his two sons, and tried to buy items totalling £65.
But when he went to pay at the till, he was informed by a member of staff that he would have to spend £150 in store to be able to take the full amount off the card.
Mr Bunker said: “I was just flabbergasted and couldn’t make sense of it. I just wanted to pay with the cards, but the person on the counter said it was the new policy. I had to pay £30 in cash instead, and it means I have to go back if I want to spend the rest. My sons spent a lot of money to get those cards and it just doesn’t seem fair.”
The incident at the store follows an announcement on Monday that BHS had gone into administration.
A spokesperson for Duff and Phelps, the administrators to BHS said: “Gift vouchers will continue to be accepted but must account for 50 per cent of the total sale where the remainder is settled in cash or by debit or credit card.
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