Waste - my bin’s been left uncollected for three weeks

We had a good service here run by Wealden District Council. Kier took over the contract a few weeks ago. I expected a few teething problems but the situation is getting worse. My recyling bin and box has not been emptied for three weeks and no one has got back to me to advise when it might be collected, even though I have reported it many times.

Mrs S Daniel