Crowborough care home gains veteran friendly accreditation
High Broom Care Home in Crowborough has proudly been accredited as a Veteran Friendly Framework (VFF) Care Home, recognising its strong commitment to supporting residents who have served in the Armed Forces.
The CQC-rated Outstanding home achieved the accreditation after meeting eight key standards designed to ensure veterans and their families feel recognised, respected and fully supported within their care setting.
At High Broom, veterans are actively identified and celebrated. Dedicated Veteran Friendly Framework Champions have led the initiative, ensuring staff receive specialist training to better understand the physical and mental health impacts of military service. Veteran status is reflected in personalised care plans; alongside this, strong links are being established with local and national veterans’ organisations to help residents maintain connections and combat loneliness. The home proudly marks Remembrance events and Armed Forces commemorations throughout the year.
As part of the accreditation process, the Home’s Director, Minky Sikand attended the Armed Forces Covenant (AFC) Pledge Signing Ceremony at the Thames Valley Police Training Centre in Reading to formally sign the AFC pledge, marking the first standard of the VFF. In addition, Head Office has also signed up to the Employee Recognition Scheme (ERS) to fulfil the next steps. This ensures that veterans and their families are not disadvantaged in employment due to circumstances relating to their service.
High Broom has now received its official VFF plaque, which is now displayed prominently at the entrance of the home, a visible sign to residents, families, visitors, and the wider community that veterans are recognised and supported here.
Karen Theobald, Registered Manager at High Broom Care Home, said: “Many of our residents have incredible life stories shaped by their service. This accreditation reflects our promise that their contributions will never be forgotten and that they will always receive care that understands and respects their experiences.”
Mrs P, one of the Residents at High Broom, said:” When I received my Veteran Badge, I felt overwhelmed with pride. It is so nice to have those memories brought back and if I had my life again, I would sign up again."