Portsmouth Water introduces AI to give customers water-saving advice
People across West Sussex and Hampshire will be able to use AI to get personalised advice on how they could reduce their water usage.
Portsmouth Water has partnered with technology company Vyntelligence to launch a service that allows customers to record short videos showing how they use water around their homes and gardens.
The videos are then analysed using AI-powered technology, which makes recommendations based on the customer’s individual water usage.
The service is being introduced as Portsmouth Water continues its rollout of 250,000 smart water meters by 2030.
The company says it is looking at new ways to help customers make use of the information provided by these meters.
It also claims that the new service improves on home visits to assess water efficiency, potentially allowing up to 10 times as many customers to receive personalised advice.
Sam Dawson, head of demand management at Portsmouth Water, said: “Every customer uses water differently, both in their home and garden, so it’s important that the advice we provide reflects their individual habits and behaviours.
“Traditionally, providing this level of personalised support would have required a home visit. By working with Vyntelligence, we’re able to offer tailored water efficiency advice to many more people in a way that’s simple and convenient, helping them make lasting changes that reduce their water use.”
He added that the service would become increasingly important as smart water meters are rolled out across Portsmouth Water’s supply area.
Kapil Singhal, co-founder and CEO of Vyntelligence, said the partnership would combine video and AI to help customers make informed decisions about their water usage.
The service will be available to customers across Portsmouth Water’s supply area in West Sussex and Hampshire.
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