Fundraising appeal launched to help older people in East Sussex struggling with digital-only services
Age UK East Sussex has launched a fundraising appeal to support older residents who are unable to access benefits and services that have moved to digital-only application systems.
The charity reports a marked increase in people seeking help with online forms for essential support such as Attendance Allowance and the Blue Badge.
Staff say many older residents are unable to apply without assistance, due to limited digital access, difficulties using automated phone systems or accessibility barriers linked to sight and hearing impairments. The organisation’s Information and Advice service now faces a three-month waiting list, with demand continuing to rise as more services shift to online processes.
The new appeal, titled Ensuring No One Is Left Behind, aims to raise £25,000 by the end of January. Funds will be used to recruit and train advisors and volunteers, expand one-to-one appointments and cover the running costs of telephone support, outreach visits and in-person sessions.
Steve Hare, chief executive of Age UK East Sussex, said the charity is hearing from people who cannot access essential services without help. He warned that many face long delays or give up entirely when confronted with online-only systems.
Age UK East Sussex is encouraging residents, businesses and community groups to support the appeal. Further information is available at ageukeastsussex/staying human. Campaign assets and case studies are available on request.