Haslemere care home is 'outstanding'

Staff at St Magnus Hospital and St Magnus Nursing in Marley Lane were told the home is 'good' in the inspection categories of being safe, responsive and well-led and that it is 'outstanding' when it comes to being caring and effective.

CQC inspectors were told by the registered manager: “Staff know people well due to the length of time they’ve worked here. Their knowledge of the residents is in depth.

"They know their triggers, how to approach them in the right way. They know when to stand back.”

The home can care for up to 73 people and specialises in caring for people with dementia, learning difficulties, mental health conditions or physical disabilities.

The report's sumary begins: "There was a truly holistic approach to assessing, planning and delivering care and treatment to all patients who used services. This included addressing, mental health and physical health care needs along with their nutrition, hydration and well-being needs.

"All care plans were personalised, holistic and recovery focused. It was clear from the content of the care plans that patients and their carers had been involved in developing the plans. All patients were risk assessed on admission and had up to date risk assessments which were linked to their care plans."

Another part of the report reads: "Feedback from patients and their carers and stakeholders was overwhelmingly positive about the way staff treated patients.

"NHS England commissioners reported witnessing a high level of compassion and understanding when they attended the hospital and reported that the clinical teams took a great deal of time and effort to ensure that the patients were involved in the process as fully as possible.

Find out more about the home here: https://stmagnus.co.uk/