Chessington World of Adventures ‘open as usual’ after water outage forces theme park to close
Chessington World of Adventures is set to reopen on Tuesday, August 11, following a water outage.
A burst water main affecting the local area resulted in the closure of the attraction, which has now been resolved.
Guests affected by the closure will be offered ticket revalidation for a future date via the theme park’s Return Promise. For those unable to return on another date, please contact Chessington’s Help Centre for a refund.
Chessington said its teams responded as soon as the outage was identified and worked closely with Thames Water and local partners to resolve the issue.
A spokesperson from Chessington World of Adventures said: “Following confirmation from Thames Water that water supply to the local area has been restored after a burst pipe, Chessington World of Adventures Resort will reopen tomorrow as normal.
“We appreciate the support and understanding of our guests as we worked to get the resort back up and running as quickly as possible.”
In the morning, a spokesperson from Chessington World of Adventures said: “We are currently experiencing operational disruption due to a burst water main that is affecting the local area.
“As a result, the attraction is closed today while our teams work closely with Thames Water and local partners to restore normal operations as quickly and safely as possible.
“We appreciate the patience and understanding of our guests and can confirm that anyone impacted will be automatically revalidated under our Return Promise. The safety of our guests and employees remains our highest priority.”
Thames Water confirmed a burst had affected customers in the KT9 area.
A statement on the Thames Water website said: “We’re sorry if your tap water isn’t running at the moment. We’re aware of a burst that's affecting customers in the KT9 area.
“Our specialist team is on site and have located a burst water main on Leatherhead Road. We are working to carry out the repair on the damaged pipe to get water flowing through your taps as soon as possible.
“We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can. Thank you for your patience and support.”