In reports published this month, Ashdown Nursing Home in Shakespeare Road, Worthing, and District Carers Limited, which provides a home service to people along the coast from Bognor to Lancing, were both inspected and informed further improvement was needed to safety and effectiveness of staff.
Ashdown Nursing Home was also told it needed to improve its levels of caring, responsiveness, and leadership.
The report said: “We took enforcement action against the provider in relation to safe care and treatment, staffing, nutrition, hydration, dignity and respect.
“One person told us ‘They often knock and bang my legs when they hoist me, but they can’t help it’.”
Director Ravi Selliah said: “Ashdown is under new ownership. The new owners had inherited a poor performing home and endeavoured to improve upon the standards. The necessary changes that were required have taken time to embed.
“Having said that, Ashdown is currently performing at a level we believe will warrant a good rating. Ashdown would wish to take this opportunity to invite any interested parties to visit the home and see for themselves the quality it offers its residents.”
District Carers Limited, which has an office based in Hangleton Lane, Ferring, received a ‘Good’ rating in three out of five areas, but there were concerns with risk management in the home.
The report said that some people’s risks had not been ‘identified, assessed or managed appropriately’, but people felt their risks were ‘managed safely’.
A spokesman for the service said: “Overall, we were satisfied with the report. Everyone the Commission spoke to said they felt safe and comfortable with our carers who visit them.
“I was especially pleased with the Commission’s findings that our staff had enough time to chat with our customers, with positive and caring relationships being built, and had sufficient numbers of staff to keep people safe. The two areas for improvement were in administration and we have put a plan in place to deal with these.”
To read the reports, see www.cqc.org.uk
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