Resident shares pictures of delivery parcels scattered on street outside St Leonards depot
A resident says delivery parcels are being scattered on the street outside a depot in St Leonards.
They said the Evri packages were on the tarmac, exposed to car fumes while couriers sorted deliveries at the company's depot in Windmill Road, on the Ponswood Industrial Estate.
The resident claimed this had been occurring for several months and took photographs as evidence.
“Pictures show dozens of customer parcels on kerbs and gravel beside vehicle exhausts while couriers sort deliveries out in the open,” they said.
They added: “I have witnessed this exact scene taking place repeatedly across July, August, and September.
“As a local resident who has repeatedly dealt with crushed and soiled deliveries, it is clear that basic handling standards are being completely ignored.”
The resident received a response from Evri, which was seen by the Observer.
It said that the company took 'allegations of improper parcel handling very seriously' and would report the matter for investigation.
A spokesperson for Evri told the Observer: “Our priority is to handle every parcel with care, and the vast majority of our sites have robust cage-to-car processes in place to transfer parcels from the depot to the car.
“All of our couriers are encouraged to follow this process wherever achievable, and management for the site in question will be reinforcing this.”
The company added that couriers use their discretion when sorting parcels outside if the weather is suitable.