Care home asks Seaford community to have their say

Port Manor Care Home in Seaford is encouraging residents, families and friends to have their say as Barchester Healthcare launches its annual Tell Barchester Customer Satisfaction Survey.

The survey, which has now launched across all Barchester homes, provides an opportunity for the people who know Port Manor best to share their experiences, views and suggestions with the team.

For Port Manor, listening is at the heart of providing a positive experience for residents and their families. Feedback helps the team celebrate what is working well, understand where there is room for improvement and ensure that residents’ wishes and experiences continue to shape life at the home.

Port Manor General Manager Nancy Walford, Tell Barchester Champion Lori Leleanca and resident Diane, were delighted to officially mark the launch, with a selection of delicious Tell Barchester cupcakes adding a celebratory touch to the occasion.

Nancy said: “We really want to hear from our residents, families and friends because their feedback matters to us. It gives us a valuable opportunity to reflect on what we do, celebrate our successes and, importantly, listen to where we can do things even better.

“At Port Manor, our residents are at the heart of everything we do, and we want everyone to feel that their voice is valued. Tell Barchester is a wonderful way for us to listen, learn and continue to grow together as a home and as part of the Seaford community.”

Lori, who is Port Manor’s Tell Barchester Champion, will be helping to support residents and families throughout the survey, ensuring everyone has the opportunity to share their thoughts.

The team is looking forward to hearing the views of the Port Manor family and using the feedback to continue creating a home where residents feel valued, listened to and empowered.