Stone Cross care home celebrates 'exceptional' customer feedback

Staff and residents at Sycamore Grove Care Home in Stone Cross are celebrating receiving exceptional feedback in the home’s customer satisfaction survey.  Everyone is as proud as can be after the home scored incredibly highly in many aspects of the survey.

 Each year Barchester Healthcare, who own Sycamore Grove conduct a mammoth customer survey to collate feedback from their 14,000 residents and patients, and their loved ones.  The survey is an opportunity to gather the opinions of the people living in Barchester’s homes and hospitals, along with those of their families and loved ones, in order to learn and improve.  Every single piece of feedback given in the survey is considered and acted upon.  This year the survey received over 15,000 individual pieces of feedback, all of which are passed on to the relevant home.

 A colossal 98% of the residents at Sycamore Grove stated that they felt safe living in our home. In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 90%.  The home’s top score out of the six areas was for person centred care at 95%, with providing the best living environment at 95% and our people at 94% coming second and third respectively.  All team members are thrilled to have received such brilliant scores.

 The report contained many glowing quotes from residents and their loved ones including ‘This is my fourth respite stay and I am very happy here’ and ‘The staff at Sycamore Grove are unfailingly kind and cheerful’. The staff are all over the moon with the comments they received which mean so much.

 Emma Basham, Deputy General Manager at Sycamore Grove said: “We are delighted that Sycamore Grove has received such excellent feedback from our residents and their loved ones. The team at Sycamore Grove always strive to provide the best quality person-centred care for everyone who lives here continually going above and beyond the ensure all our residents lead the most fulfilling lives possible.  They are all superstars and it is wonderful to see their dedication recognised.”