How Dominic has insured Bognor Regis company stays at heart of the community

The firm is to team up with Sage House, an organisation based in Tangmere, that provides the latest support, information, advice and activities to those living with dementia – as well as their families.

The news comes as Dominic moves into a new role as director of Robins Row, which is based in the town’s Aldwick Road.

Robins Row has been part of the town’s fabric for many years, and Dominic is keen to allow that sense of community to continue to play a key part in determining where the business is heading next.

Dominic said: “This year, the company has partnered with Sage House as our Charity of the Year. The cause is a personal one, having directly touched members of the Robins Row team. Supporting a local organisation that provides such important care for individuals living with dementia felt like the right place to focus efforts, and something the whole team can stand behind.”

Supporting community involvement has long been at the heart of Robins Row, including ongoing support for Bognor Regis Town Football Club. That commitment isn’t changing. If anything, there’s a renewed focus on strengthening ties with other local businesses and playing a more active role in supporting the wider Sussex community.

And Dominic continued: “Having been with the business for the past two years, I’ve had the chance to really understand what makes Robins Row special -- the people, the relationships, and the reputation built up over generations. Now, stepping into the role of director, I see it as a responsibility to carry that legacy forward while also looking at how we evolve.

“The business has been established since the 1867, and that history isn’t something taken lightly. The aim is not to change what works, but to build on it, continuing to put customer service at the centre of everything we do, while supporting the community and businesses that has supported us for so long.”

Team leader Jake Warner says the brokers are proud of their relationship with their clients and that the backing the business enjoys demonstrates the willingness of those in need of commercial and personal insurances to trust Robins Row.

He said: “With over a decade of experience in the insurance industry, I have progressed to managing the personal lines team at Robins Row, a role I have proudly held for the past 18 months.

“Throughout my career, I have remained passionate about delivering a high standard of service and building meaningful relationships with clients. What I value most about my work is the direct interaction we have with our customers. Whether it is welcoming someone into the office or supporting them over the phone, those moments of connection are at the heart of what we do. I believe that trust and communication are essential in insurance, and I take pride in ensuring our clients feel understood, supported, and confident in their cover.

“Leading a team has allowed me to not only maintain these relationships but also to foster a culture where customer care is central to everything we do. This commitment was recognised when we were named Bravo Networks Personal Lines Broker of the Year in 2026 an achievement that reflects the dedication and professionalism of the entire team.”

Dominic says Jake’s passion and leadership within the team reflect exactly what Robins Row stands for, and it’s something he is incredibly proud to see across the business.

He added: “For me, it’s about building on that foundation, supporting the team, strengthening our place in the community, and continuing to deliver the level of service our customers have come to expect over generations. With everything we have in place, I’m excited for what’s ahead and proud to be leading Robins Row into its next chapter.” ENDS