Air India crash: No Air India flights will arrive or depart from London Gatwick as airline launches dedicated passenger hotline number

By Matt Pole
Published 12th Jun 2025, 15:57 BST
Updated 12th Jun 2025, 16:01 BST
Departing and arriving Air India flights at London Gatwick have been cancelled.

An Air India flight from Gatwick Airport to Goa in India due to take off at 8.30pm this evening (June 12) has been cancelled.

This comes amid the crash of a Gatwick-bound Air India flight with 242 passengers on board this morning.

Hide Ad
Hide Ad

No reason has been provided by Air India yet for the cancellation of the later flight from Gatwick.

The decision means that no Air India flights will arrive or depart from London Gatwick on Thursday.

Gatwick said a reception centre was being set up for relatives of passengers on board the Air India flight.

Meanwhile, Tata Group, the majority owner of Air India, has released a statement.

Hide Ad
Hide Ad

Attributed to Natarajan Chandrasekaran, the chairperson of Air India, it said it confirmed with ‘profound sorrow’ the flight was involved in a ‘tragic accident’.

Members of the press gather outside the North terminal upper forecourt in front of the departure entrance at Gatwick Airport, south of London, in June 12, 2025 after a London-bound passenger jet with 242 people aboard crashed shortly after takeoff from India's Ahmedabad airport. Air India's flight 171 -- a Boeing 787-8 Dreamliner bound for London's Gatwick Airport, crashed shortly after takeoff around 1:40 pm (0810 GMT), officials said. The passengers included 169 Indian nationals, 53 British, seven Portuguese, and a Canadian. Two pilots and 10 cabin crew were also aboard. Indian police in the city of Ahmedabad said no survivors were expected. (Photo by HENRY NICHOLLS / AFP) (Photo by HENRY NICHOLLS/AFP via Getty Images)placeholder image
Members of the press gather outside the North terminal upper forecourt in front of the departure entrance at Gatwick Airport, south of London, in June 12, 2025 after a London-bound passenger jet with 242 people aboard crashed shortly after takeoff from India's Ahmedabad airport. Air India's flight 171 -- a Boeing 787-8 Dreamliner bound for London's Gatwick Airport, crashed shortly after takeoff around 1:40 pm (0810 GMT), officials said. The passengers included 169 Indian nationals, 53 British, seven Portuguese, and a Canadian. Two pilots and 10 cabin crew were also aboard. Indian police in the city of Ahmedabad said no survivors were expected. (Photo by HENRY NICHOLLS / AFP) (Photo by HENRY NICHOLLS/AFP via Getty Images)

It said: "Our thoughts and deepest condolences are with the families and loved ones of all those affected by this devastating event.

“At this moment, our primary focus is on supporting all the affected people and their families.

“We are doing everything in our power to assist the emergency response teams at the site and to provide all necessary support and care to those impacted.”

Hide Ad
Hide Ad

The group will share more updates as they receive more information, they added.

An emergency centre has been ‘activated’ and support teams have been set up for families.

Air India has launched a dedicated passenger hotline number for foreign nationals: +91 8062779200.

Concerned Britons have been told they can call 0207 008 5000.

Related topics:India
Follow us
©National World Publishing Ltd. All rights reserved.Cookie SettingsTerms and ConditionsPrivacy notice