Experienced senior team unveiled at new Copthorne care home

A new luxury care home in Copthorne has announced the appointment of its Home Manager and Customer Relations Manager ahead of its opening. 

 Nealsen Veerasawmy will be taking the reins as Home Manager at Care UK’s Francis Court, on Borers Arms Road, when it opens its doors this winter.  

 Nealsen brings 18 years of experience in the care sector, including 6 years as a Home Manager. He joins Francis Court from his most recent role as Home Manager at Jubilee House care home, which is rated ‘Outstanding’ by the CQC. 

 His professional qualifications include nursing training, following which he became Clinical Lead, alongside experience as a Home Manager in other Care UK homes.   

Nealsen said: “When I moved to England in 2008, I joined Care UK as a carer. Over time, I’ve worked hard and developed my career – from Care Assistant to Home Manager – and I’m proud that I now have the opportunity to lead Francis Court. 

“I believe strong leadership, good communication and compassion are key in creating a happy home.” 

Nealsen describes strong leadership, clear communication and compassion as key to his role, alongside championing personalised approaches and supporting teams to grow professionally. 

He added: “My favourite part of each day is getting to spend time with the residents, chatting and laughing together.” 

Alongside Nealsen will be Customer Relations Manager, Suzi Hawes. Having previously held the same role at a Care UK sister home, Suzi brings a wealth experience and a passion for the care sector. Suzi is well versed in supporting residents moving into their new home and building partnerships in the local community, and has previously led another new home from launch to full occupancy. 

Suzi began working with Care UK five years ago and to be successful in her role, she believes you need to be a people person, engaging, empathetic, sociable, organised, and able to work autonomously as well as part of a team. 

Suzi said: “Starting a new chapter can feel overwhelming for families, and my role is all about making that process easier – to be available to support families and loved ones from the first meeting through to admission and beyond. 

“My favourite part of each day is meeting families, getting to know them and finding ways to be of help. It makes me extremely proud when families tell me how much they have enjoyed their visit to the home, how impressed they are with our facilities and thank me for my help.” 

Angi Knight, Regional Director for Care UK, said: “Francis Court represents an important investment for Care UK, and we are delighted to welcome Nealsen and Suzi to lead the home. 

“Nealsen brings extensive experience in managing care homes, as well as a strong commitment to person-led care. Having the right leadership in place is essential to creating a home residents and families can trust, and both Nealsen and Suzi’s knowledge and approach will be invaluable as Francis Court prepares to open this winter.”