Sussex delivers more than 1 million GP appointments in September as teams expand to improve access
People across Sussex are continuing to benefit from increasing numbers of GP appointments across our communities.
Sussex GP practices delivered 1,000,347 appointments in September 2025, demonstrating continued progress in improving access and meeting patient demand. This marks another month in which Sussex has provided more than one million appointments and represents a 15.7% rise from August 2025.
Of these appointments:
• 582,000 were delivered face to face
• 260,000 were conducted by telephone
• 116,000 took place by video or online consultation
• More than 11,000 were home visits
Improving access to general practice services is a key priority for the NHS both locally and nationally, and is in line with the Sussex five year strategy and the publication of the Government’s delivery plan for recovering access to primary care.
Actions taken include:
- Improving GP practice phone and appointment systems to make it easier for people to contact their practice
- Increase the number, and range of health professionals available at GP practices in Sussex
- Increase the use of virtual and digital support for patients
A growing number of these appointments are being delivered by a wider range of healthcare professionals working in GP practices. These include advanced nurse practitioners, physiotherapists, clinical pharmacists and mental health care coordinators, alongside GPs. This approach increases capacity, ensures patients are seen by the most appropriate clinician first time, and reflects the changing shape of modern general practice.
Amy Galea, Chief Primary Care and Integration Officer at NHS Sussex, said:
“Once again, Sussex has delivered more than a million appointments in a single month. This reflects the commitment of our primary care workforce and the ongoing improvements being made across GP practices.
“By expanding the range of skilled professionals in surgeries and offering more ways to access care, we are helping patients get the support they need quickly and appropriately.”
NHS Sussex has been supporting this approach through its primary care campaign, which helps patients understand the different roles within general practice and what to expect when they get in touch with their surgery.