Rude behaviour from customers in Eastbourne shop

From: Rachel Cottingham, Marklye Lane, Heathfield
Trolleys. Shop stock picture from Pixabay SUS-200827-143900001Trolleys. Shop stock picture from Pixabay SUS-200827-143900001
Trolleys. Shop stock picture from Pixabay SUS-200827-143900001

I went to The Range in Eastbourne on Saturday August 15 with my young daughter. It was busy and each checkout had long queues.

We queued at the checkout nearest Customer Services, because I had some heavy items they were keeping behind the counter for me.

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After a few minutes, I heard a customer, who was standing in another queue at the other end of the checkouts, shout out that the next one can go to the checkout down there. I thought it was a little strange, as thought each queue was separate and also that I should go to the furthest away checkout to be served, when there were already queues there. I’d wanted to stay at that particular queue as it was nearest to Customer Services, but didn’t want to appear ungrateful, so we quickly rushed over and I thanked the young woman who’d yelled out to me.

As I walked past, the middle aged woman in her 60s, that she was with and that I presume was her mother, called out nastily to me that I should pay more attention next time. I was shocked and turned round to see them both glaring at me, which they continued to do the whole time. The very nice lady serving me said how unnecessary she thought it was of her to call out to me like that and said how some people aren’t very nice.

I could see other customers behind them looking at them in amazement, as was the lady serving me. They then went to the checkout next to me and the younger one kept laughing like it was all so hilarious. What a nicely brought up young lady I thought – not!

As they walked past, the older woman said again nastily that next time I should pay attention. I tried to explain that I am partially deaf and therefore, if she had been calling out to me a few times, I hadn’t heard her. She then shouted something else, I couldn’t make out what she said, but I could tell it wasn’t an apology! She walked out of the shop, but was calling out to me whilst doing so. Classy!

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The kind sales lady said she felt so sorry for me and that she too is shocked at their behaviour. She said for it not to ruin my day.

As we walked out, another customer came over to me and asked if we were okay and said how shocking her nasty outburst was. We both agreed perhaps that is their only excitement for the day!

She also remarked on how neither of the two rude women were wearing face masks, even though there were countless signs posted around the store about wearing face coverings.

I wonder how they would’ve reacted if I’d shouted that fact out to them and been rude like they had. They probably would’ve said they had a medical reason for not wearing them and I shouldn’t have said anything.

Yet they didn’t stop for one minute to think I might have a medical reason for, heaven forbid, not hearing them the first time!

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