Lightning Fibre internet service provider scoops highly coveted 'Best Consumer ISP' ISPA Award 2024

Lightning Fibre has been named the Best Consumer Internet Service Provider (for businesses with under 100K customers), by the Internet Service Providers’ Association for a second consecutive year.

This year it was the 26th year for these annual awards, which aim to find and celebrate the best of the best in the internet and broadband industry, through rigorous testing.

Thinkbroadband were the company challenged with carrying out the technical testing, whilst a judging panel involving 11 industry figures helped determine the ultimate winners across all 18 categories.

For East-Sussex based network operator and ISP, Lightning Fibre, it was a double celebration, as this was the second year running that it has walked away with the highly coveted 'Best Consumer ISP*' award.

Outstanding Customer service

Lightning Fibre impressed the judges with its customer satisfaction scores and its progress in delivering the fastest residential broadband in the region.

The company enjoys an Excellent Trustpilot customer rating, with 95% of reviews either four or five stars. The company offers a ‘social tariff’ to households in receipt of means-tested credits including pension credit. This delivers 50Mbps of full fibre broadband to the home for just £15 a month, with no fixed term contract or credit checks.

Rob Reaks, chief commercial officer at Lightning Fibre, said, "We work hard to deliver a lightning fast, stable full fibre connection at a fair price. Combined with the best customer experience possible, our customer uptake and retention rates reflect the quality of our offering. It also helps that we are local, that really does matter to people choosing to switch to our network. To be recognised by our industry peers and named the ‘Best Consumer ISP’ again is amazing.”

About the awards

The Internet Service Providers' Association brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.

“In a year which has seen our industry surge towards significant fibre rollout targets, a renewed focus on delivering high-quality services to our customers and the turbulence of a General Election, our sector has been tremendous. Our annual awards encapsulates this, showcasing the superb work from across the industry. I am proud to play host to the organisations going above and beyond, building the foundations of the nation’s digital economy and society.” Steve Leighton, ISPA Chair

About Lightning Fibre

With five star reviews on Trustpilot it is not just the industry which rates the company highly. If you want to enjoy great connectivity, faster downloads and faster uploads – choose the ‘Best Consumer ISP’ in town.

Find out more here