Chichester MP Jess Brown-Fuller has raised concerns over Selsey residents not receiving “important” letters, with Royal Mail responding that while mail continues to be delivered, it “know[s] there is more to do”.

The MP raised the issue at a recent Westminster Hall debate, explaining that she wrote to Royal Mail after reports of “almost no mail” being delivered across Selsey. She added that residents were instead being asked to collect their letters from the local sorting office.

In response to Ms Brown-Fuller’s letter, Royal Mail stated that it “prioritise[s] medical letters” and had put a “rotation system” in place to mitigate the impact. The MP, however, argued that this was “not evidenced on the ground”.

Speaking at the debate, Ms Brown-Fuller said: “Royal Mail need to turn their communication with MPs into actual action, so our residents can see the changes that we’re asking for.”

Chichester MP Jess Brown-Fuller has raised concerns over Selsey residents not receiving “important” letters, with Royal Mail responding that while mail continues to be delivered, it “know[s] there is more to do”. Photo: Kutan Ural (free to use under Unsplash Licence).

placeholder image — Chichester MP Jess Brown-Fuller has raised concerns over Selsey residents not receiving “important” letters, with Royal Mail responding that while mail continues to be delivered, it “know[s] there is more to do”. Photo: Kutan Ural (free to use under Unsplash Licence).

After being contacted by the Chichester Observer, Royal Mail responded that its First Class delivery services have improved over 2026, adding that it takes these concerns seriously.

“Our latest figures show that First Class next-day delivery performance across the PO postcode area has improved from 75.7% earlier this year to 81.1% in the last quarter,” a spokesperson said.

“We know how important it is that customers receive their mail when expected and we take the concerns raised about deliveries seriously.”

Following the Westminster Hall debate, the MP expanded on her concerns, arguing that elderly and more vulnerable residents were particularly affected.

“The situation facing residents in Selsey is simply unacceptable,” Ms Brown-Fuller said. “Not only are they being expected to collect their letters, but this is being compounded by severely restricted opening hours.

“This is particularly unfair on the elderly and more vulnerable in the community, especially given that reports on the ground are suggesting that even important medical letters are still not getting through to households.”

In its response, Royal Mail asserted that letters and parcels are still being delivered across Selsey every day – although it added that “there is more to do”.

“Mail continues to be delivered across Selsey every day, although individual routes can be affected by short-term local issues. Where this happens, our teams work to deliver any outstanding mail as quickly as possible,” a spokesperson said.

“We know there is more to do and remain focused on improving reliability and providing customers in Selsey with a consistent service.”